Parimatch Rating and Players' Reviews

User rating:
3/5

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  1. sunil vidhate
    My betting id 121710295n nIncident 1 – 15 Jan to 18 Jan 2021n nBeing a regular player and visitor of your online casino, I have deposited my hard earned money of INR 1. 20 Million your casino from 13 Jan to 17 Jan 2021 and after playing day and night keeping patience I have made INR 1.50 Million.n nDuring this I have tried to withdraw the money through various options like net banking, paytm, ecopayz, visa withdrawal, bank transfer but surprised to me all my withdrawal request has been declined by your system by without reason, I kept trying to withdrawal but all the time the withdrawal reques
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    t got declinen nDuring this time, I have contact to your online chat and your WhatsApp services for raising the issue that my withdrawal is getting declined but I have never got any replay and solutions my request and I use to get same message that “we have sent your request to our expert and we will update you shortly” after waiting for few hours I again requested your team for my withdrawal request and same answers of “we have sent your request to our expert and we will update you shortly”n nI am attaching here my withdrawal request on screenshot of 15 Jan & 16 Jan 2021. I have raised 28 Withdrawal requests as per your process request and all got declined.n nAnd surprise to me that my betting account was locked and I was not authorized to make any withdrawal request so immediate I have contacted support team through email dated 17 Jan 2021, Time 16.34 and WhatsApp sharing this concern and as expected there was no response from them and said that “we have sent your request to our expert and we will update you shortly”n nHere also due to your system error and connection I have lost good amount as after having good wi-fi + data network I was not able to play the game after betting the money and my mobile screen on your casino got blank and not allowing me take any decision on any games (screenshot of the game is attached herewith) I have shared same issue with your support team but as always, no response from them.n nIncident 2 – 22 Jan to 27 Jan 2021n nand the same story and incident happened on 26 Jan & 27 Jan 2021. I have raised various withdrawal requests as per your process in ecopayz, bank transfer, net banking for withdrawal request INR 0.55 MN and all requests got declined. I am attaching here my withdrawal request on screenshot of 27 Jan & 28 Jan 2021 for your reference along with the declined notification.n nAnd surprise to me again that my betting account was locked and I was not authorized to make any withdrawal request so immediate I have contacted support team through WhatsApp sharing this concern and as expected there was no response from them and said that “we have sent your request to our expert and we will update you shortly”n nBut due to your system and technology issue and without my fault I lose money, and this happens whenever I go for withdrawal or else at time of deposit which happens very smoothly and within 2-3 second the deposit happens but withdrawal never happens. n nI will carry this bad incident as memories of Parimatch Casino who broke me mentally and financially without my mistake and due to bad technology system issues.n nThanks again and looking forward to your immediate response on this.n nI Have Request to you and your team to please help me to get refund of INR 1.75 MN
    1. Efirbet (Complaints Assistant)
      Hello, Sunil
      Sorry to read this. We informed the support and ask a couple of questions about your issue. This is what they explain to us regarding your case:
      this client now has a limit of 2500 inr per day for withdrawal regarding withdrawals, which were rejected earlier - there were difficulties on the side of the payment system now he can see on the account that payments are going through (the last one was rejected by the daily limit)
      This is the official reply we got. Feel free to contact with us again. We hope everything will be ok. Regards Efirbet
  2. Jamie O
    Awesome games