Unfortunately, a big number of players are currently not as pleased with the betting services offered by this brand. Consequently, our recommendation is that you try out more reputable brands, such as 1xBet which offer by far greater experience.
About Toals Bookmakers
By most standard, Toals is one of the oldest betting brands in the UK and Northern Ireland markets. Toals has a long history that dates way back in 1932. The company first established as a family-run betting business. At inception, the business model involved setting up betting shops across Northern Ireland, with the first one opening up in Ballymena, County Antrim. Over the years, the family business expanded as they set up more retail outlets across Northern Ireland, the largest one being the recently launched Belfast store, which is arguably the largest betting retail shop in the UK.
The company’s growth ambitions have seen them spread their wings into the online betting world with the setting up of the Toals online sportsbook and casino. They have also made gaming on the go much more comfortable with the development of an interactive mobile app while the online venture is still very much a family business, its day to day operations run by FSB Technology Ltd, a company that is licensed and regulated by the UK Gambling Commission. The bookmakers head office still located in Ireland, the original birthplace of the brand.
The Toals bet online venture has helped the company reach a broader global audience and diversify their products. While the retail shop business is booming, their online sector is still nascent but with lots of potentials. In this review, we will be looking at the types of betting and gaming services that you can get at this platform. Our Toals bookmaker’s review will also dive deeper into evaluating the quality of the gaming, as well as the customer service accorded while using the Toals online platform.
How to register at Toals?
The account registration process at Toals is a simplified process that entails filling only one web form. If it is your first time betting with Toals, you will be required to register an account. But if you previously held an account, you are not allowed to register another account on the site. If you are unable to login owing to a password issue, then you can reset your account’s password in a straightforward process that we will explain in the next section below.
- Step 1: For the new gamers here, click the lime green ‘Sign Up’ button placed at the top-right corner of the homepage.
- Step 2: You will present with an online form that is only one page long. In this web form, you will be required to fill in your e-mail address, preferred username, password, full name, date of birth and contact details.
- Step 3: You will also find a space provided for coupon codes. This space is where you type in any free bet voucher code that you might have to trigger a bonus.
- Step 4: If you do not have any such codes, leave the space blank and click the purple ‘Join Now’ button.
Activating and verifying a new account
Once you have registered an account, you will need to verify it to activate some features such as withdrawals. The account verification process entails confirming that the details and bio-data provided during account registration are true. These include your date of birth, country of residence as well as contact details. Such verification is crucial as it ensures the company is operating within the legal requirements stipulated by the regulatory bodies.
To enable such verification, you will be needed to provide some documents. The documents required here are used to verify the biodata you provided during account registration. As such, you will need to provide proof of ID such as your national ID, passport or driver’s license. For the proof of address, you can give any utility bill that bears your addressing information. Such a utility bill should not be older than three months. The last set of documents needed pertain to your banking information. For this, you can scan you your credit or debit card ensuring your name and expiry date are visible. You should, however, make sure you block the CVV code as this critical to your account’s security.
Once you have put together all these essential documents, you can then forward them to the KYC team through the online web form provided in the ‘Contact Us’ page. While doing this review, we found the average response time for this account verification process to be about 48 hours.
How to recover a lost password?
If you are unable to login to your account since you forgot your password, you do not need to register again for a new account. It would be in contravention of the company’s terms and conditions and holding two accounts could result in the termination of the accounts, making you lose any money that you had deposited or won.
Instead of creating a new account, just reset your password, which is a natural process that can be done in minutes. To start the password reset, scroll to the top-right of the Toals homepage and click the ‘Forgot Password’ link. The link is placed right below the Log In button. You will then get a prompt to provide your email address and date of birth. The email address here should be the same that you used to register your account. A password reset link will then automatically generated, and an email sent to you. You can then open the link in this email to complete the process by providing a new password.
For the safety of your account, it is advisable you use a password that contains a mixture of multiple characters. The password though should not be too complicated that even you will have a hard time remembering.
Website Structure – Design and Navigation
Toals has a basic yet functional website. The general theme is dark blue with lots of white spaces on which the betting information displayed. The white areas make the site appear natural to the eye as you can easily make out the text and various details.
The site has a classic layout with no sliding banners or flags. At the very top of the site, there is a fixed menu bar with the navigation buttons. The menu bar remains fixed at the top even as you scroll down or switch to other pages. This design gives you quick access to shortcuts to other pages of the Toals website without having to redirect to the homepage. Among these shortcut menus is a vacancies tab that you use to view any jobs being offered by the company.
The more significant part of the homepage is populated with highlights of the days’ most popular betting markets, particularly in horse racing. From this section, you can directly place a bet on these top events of the day without having first to go to the main sportsbook page. You will find your bet slip information displayed at the top right section of the page, showing all the events you have added with a calculation of the total odd.
Generally, the Toals website is quite easy to use even for new gamers. The most easily noticeable negative element of the site probably would be the lack of a FAQs page and a very shallow contact us page. That makes it quite hard to get some quick DIY solutions without having to involve the customer support team. Even with involving the support team, you will find the contact us page not very helpful as there no direct contact numbers or even a live chat portal.
Toals is a brand primarily associated with sports betting more than any other gambling activity. The company’s main product since its inception has been sports betting, especially in horse racing. Even as they transitioned from land-based retail shops to the online business, the sports betting market has remained the company’s primary focus. As such, you will realise that the Toalsbet sportsbook is much more detailed than the online casino section.
Impressively, the sporting categories offered at this sportsbook cut across various global sports, even though the company predominantly operates in the UK and Northern Ireland.
Toals has been involved in horse racing the longest time. Since its inception, the company positioned itself as a leading racebook provider with betting markets on horse races from the UK and various tournaments around the world. Over the years, Toals has expanded its sportsbook to include a good collection of other sports. The moment you open the site’s home page, you will see a sub-menu bar with a list of sports. The sports on this sub-menu bar are primarily the most popular as per the current markets demands and include sports such a football, dogs racing, tennis, snooker and also golf betting.
But this is not all that Toals has to offer. To view a full list of the sports available here, click the ‘All Sports’ drop-down icon on the menu bar. Toals has over 25 different sporting markets to bet. These include essential sports such as cricket, boxing, motorsports, darts, MMA and even speciality sports popular in specific regions such as GAA Hurling, GAA Football, and Australian Rules.
Amongst all these sports, the most significant categories are the horse racing and football section. As hinted earlier, the horse race featured here is from around the world including USA, UK and South Africa. The football matches featured here are also a collection of games from leagues and tournaments from virtually every continent. Here you will find events ranging from Europe’s biggest leagues to smaller leagues in countries such as Kenya, Peru, and Venezuela. You can filter the matches based on their calendar dates or based on the countries of origin.
Conspicuously absent from this rather large sportsbook are e-sports. It is a category that has shown tremendous growth in the betting markets, and thus its absence here raises some questions. Nonetheless, if you are into round-the-clock sporting action with betting opportunities, then you can check out the virtuals section, which we have reviewed in more details below.
Since Toals offers a wide range of sports categories, then it would only make sense if their betting markets are equally diverse. That is correct based on the variety of betting options you will have for each of these categories. For instance, looking at the markets in one of the most popular sports here, football, shows the right combination of betting options that include match results handicap markets as well. The same applies to the rest of the sporting categories, with the possibility to bet on multiple outcomes.
Toals accepts both in-play and pre-match bets. You can also place single bets or multi-bets that combine the outcomes from a chain of events.
Toals bet offers its odds in decimals and fractional formats only. We made a comparison of the odds value across several bookmakers and did not find that big a margin. The odds tend to be hovering around the average market prices.
Sports Welcome Offer – Up to £250 for New Customers (* Expired!)
As new signup to the Toalsbet sportsbook, you will entitle a welcome bonus package that can give you up to £250 in free bets. The welcome bonus package is automatically triggered; thus you will not need to have any unique bonus codes to receive the free play money. For your bet to termed as qualifying, you will need to make an initial deposit of at least £5. The bet you are placing has to be of odds 2.0 or more. You will be expected to make such a bet within seven days from the time you register your account, failure to which the offer will no longer be eligible to you.
New Irish Customer Offer
At this moment, Toalsbet offers a new welcome bonus for Irish customers. You should know, that this promotion is available only for new users. You have a chance to get double odds when you make a first single bet. You also should know that the maximum stake for this promotion is £/€10. The minimum odds of EVC is 2.0. Besides, all terms and conditions for a welcome bonus for Irish customers to apply for new customer offers.
Now comparing Toals
With Toalsbet, you can also place live in-play bets. The in-play betting section is set apart as a stand-alone category, giving you a better way to filter through all the live events available for betting. You will also realise that unlike most sports betting sites whose sole focus on in-play betting is in football matches, Toalsbet allows you to place live bets on virtually any type of games where it is technically possible to do so. As such, here you can place live in-play bets on:
- Golf betting
- Ice hockey
Still, with the sports betting section, Toalsbet allows you to cash out your wins before a match or event winds up. The cash out feature will enable you to reduce your chances of losing or even accessing your profits much faster rather than having to wait until the event is over. You will also notice that cashouts are available for live in-play bets as well.
To cash out on a bet, merely open the bet history section in your account. Scroll to the active bet slip that you wish to cash out on, and you will find the cash out button there. Once you click to request a cash-out, the amount payable will be computed based on how far gone the match or event is.
Unfortunately, Toalsbet has not developed any options for live streaming of the sporting events. That is quite a let-down especially for a well-developed site like Toalsbet is, with all the excellent services they offer.
Betting on Virtuals
If you are looking for round-the-clock sporting action with large betting markets, then you ought to check out the Toalsbet virtual sports section. That is an interesting section where you can live stream and also bet on simulated football matches, horse racing, greyhounds and motor racing.
All the virtual events presented in HD video streams. The embedded video streaming screen has extra control buttons that allow you to change the video resolution, pause the video or even mute the audio effects.
All these virtual sports presented in a scheduled format designed to kick-off at predetermined intervals. For the virtual football matches, the games compressed to the highlights only and parts showing you the goals galore. The virtual races, on the contrary, are more detailed as they give you a complete view of the entire races.
The betting markets modelled like those the real-life sports. However, the in-play betting feature will not be available; thus all bets on virtual sports are pre-match.
Toals Casino Section
In addition to offering such a rich sports betting section, Toals is also home to an online casino with hundreds of games. The Toals online casino brings together casino games from various service providers such as Netent. The design and layout of the online casino have been done very well making it easy to navigate through the different sections of the online casino. The games are grouped based on their nature; thus you will have a part for:
You will also find a ‘New Games’ tab under which all the latest additions to the online casino first listed.
As it is the norm with most online casinos, the bulk of the casino games are in the slots category. Here you will find over a hundred different games, ranging from the classic slots machines to the modern 3D machines. Some of the games worth checking out here include Jumanji, Planet of Apes, Gonzos Quest, Panda Mania, and Fruit Slots.
If you are into card and strategy games, then you can check out the roulette, blackjack and poker sections. Interestingly, these have not been grouped under table and card games as it is the norm with most online casinos. Instead, they are set apart as distinctive online casino lobbies.
Casino Welcome Offer – Up to £500 for new customers
Just as with the sports betting section, the Toals online casino welcomes you with a lucrative bonus package that will boost your gaming time with some free play money. With this sign up an offer, you will have your first deposit doubled up to a whopping £500. To activate this bonus money, your first deposit at the online casino has to be at least £10.
You will not need to have any free play money voucher codes to claim the bonus. Instead, you claim the promo by clicking the ‘Claim’ button at the deposits page.
What makes this offer quite interesting is that it has a relatively lower wagering requirement of 25 times. You will have up to 30 calendar days from the time the bonus awarded for you to hit this target, failure to which the promo is forfeited.
To make it a complete online gaming portal, Toals has gone ahead and added a live casino lobby. In the live casino section, you will find live dealer games designed and conducted similarly to actual real casino games. To make the real casino environment feel realistic enough, the games streamed in HD videos with crisp sound effects.
Some of the games offered at the live dealer section include live roulette, live baccarat, and live blackjack. You will also find Dream Catcher in this section, which is one of the most popular live lotteries in the online gaming world. In all, there are 12 different live dealer games, each offering something unique and different.
Deposits and Withdrawals
Processing of payments at Toals done through e-wallets, credit and debit cards. The payment options are relatively fewer. It is important to note that with Toals, you can only make a withdrawal request through the same method as you used to make the deposit. That means if you had a deposit via a card, you could only request withdrawals through the same card account. Once your balance runs out, then you will be liberty to change the mode of payment for the next round of play.
We have compiled the tablet to serve as a quick guide on the payment methods you can use here:
|Payment Method||Deposit Minimum||Deposit Maximum||Time for Deposit|
|Payment Method||Withdrawal Minimum||Withdrawal Maximum||Time for Withdrawal|
|Visa||£10||Not specified||1-3 Days|
|Neteller||£10||Not specified||1-3 Days|
|Skrill||£10||Not specified||1-3 Days|
|MasterCard||£10||Not specified||1-3 Days|
|Maestro||£10||Not specified||1-3 Days|
Visa, MasterCard, Maestro, Neteller, Skrill
Toals Mobile App
Toals has made it very easy to play on the go through smartphones, thanks to the development of the iOS mobile app. This app is designed to bring you all the forms of online gaming and betting that Toals usually offers through the desktop version. But you should take note that the downloadable app is made available for those using mobile devices running on iOS.
If you are using an android phone or any other such as Windows, then you will have to make do with the mobile site version of the Toals website. Accessing the mobile site version is quite easy as all you need is a functioning mobile browser from the mobile browser, type in the URL www.toalsbet.com. The site is optimised and will automatically redirect you to the mobile version.
One thing that we noticed is the at the mobile site version tends to lag a little bit, if compared to the downloadable iOS app. Other than this loading speed, most of the different aspect of the two mobile gaming platforms are the same.
Toals runs an affiliate marketing program that handles all the online marketing services. If you currently have existing internet resources such as a website or an active blog, then you can apply online through the Toals website. The online application entails filling a 4-part online form. Once submitted, you should expect feedback from the affiliate managers within 48 to 72 hours.
If approved, you will have joined the global team of affiliates driving traffic to the site. You will regularly be receiving materials to aid in your marketing. Also, if you have a brilliant workable idea for driving traffic, you can get in touch with your affiliate manager, and they can assist in developing unique bonus codes for your site.
It is also important to note that the payments here are made every month. The minimum amount you can ask for is £300. Toals affiliate program does not have different levels for the payment of commissions but instead charges a standard commission of 25% for all affiliate marketers. You should also take note that the program has a negative rollover policy. This policy dictates that any negative balances in your account for a particular month will be rolled over to the next month and deducted from any money made in the subsequent month.
Frequently Asked Questions
Am unable to find the Toals customer support contact number. How do I get help?
Regretfully, Toals does not seem to have a dedicated customer support telephone line.
Does Toals offer Acca insurance?
Yes, this is offered under the myriad bonuses and promotions available here. In this type of bonus, you are given a refund of your stake if one event in a multi-bet goes wrong. The qualifying multi-bet should have at least five events.
Does Toals bet have an Android app?
No, currently, Toals does not have an android app.
What iOS version is compatible with the app?
The app works on iPhones and iPads running iOS 9.0 and above.
Does Toals have a live chat option?
No, instead, they offer you a web form in which you type in the issues you have. The web form then generates an email through which you can have correspondence with the support team.
Are cash outs allowed here?
Yes, with the Toals bet sportsbook, you can cash out on our bets.
Can I make a deposit through a direct bank transfer?
Currently, Toals accepts payments processed via Visa, MasterCard, Skrill, and Neteller. Bank transfer is not offered as a mode of payment here.
In as much as Toals has accrued years upon years of experience in sports betting, the customer support team for the online platform is a tad bit of a letdown. With the Toals retail outlets, getting help is much easier as here you are dealing with actual attendants. The online platform, on the other hand, is not as satisfactory. The only way to reach the support team is through emails. The response time for these emails also seemed to take a while, with the average response time being 24 hours.
Conclusion and Rating
For a company with a history going as way back as 1932, you expect to find the gold standard of betting services being offered. Toals bet has tried to achieve this in many ways. From the variety of betting markets to the execution of the online and live casinos, the company has done an impressive job.
The most notable downside with Toals bet would be in the customer relations section. It would be better if the company had better ways of reaching the customer support and ensuring the support team is available round the clock. Besides, the cashier section needs some revamp to include more payment options. Our final verdict is 5.5/10.