Get A Refund at Online Bookmakers – How It Works

It’s no fun to lose when you’re betting online, but it happens to everyone. There’s no such thing as a guaranteed win, and many a punter has lost a few pounds when wagering on online bookmakers that offer sportsbooks, casino and other gambling sections. Unfortunately, there’s no undo button in online sports betting. If you think that you can easily get a refund for your lost bet, then you might find yourself in for disappointment.

That doesn’t mean that you’ll never be able to get a refund. There might be grounds for you to ask your bookie for your money back, but you’ll have to present a pretty solid case. Fraudulent activity on your account, for example, is one reason why you might be able to request a refund.

In this article, we’ll be looking at the following:


When we’re done, you should have a good idea of when you can ask for a refund, and when you should just accept your loss and move on. It’s called gambling for a reason, after all. That means accepting the risks that come with playing games of chance.

When to Ask for A Refund

Refund from Bookies

Before you consider asking for a refund from any bookie, remember that you’re about to contact professional bookies and not just third-rate betting sites. From ‘My Grandson was on my computer’ to ‘The cat did it’, these teams have heard it all. If you can think up an excuse for your loss, the chances are high that they’ve heard it before.

If you’ve got a legitimate problem, however, then there are many channels that you can use to get a refund. First and foremost, we always recommend contacting the bookmaker’s support team. Most of the time the agents are friendly and super helpful, and if you’ve got a legitimate issue, they’ll jump through hoops to help you.

There are four valid reasons why you might be able to get a refund:

You Accidentally Added Money to Your Account
Money Has Been Wagered from Your Account Without Consent
Fraudulent Transactions
Special Offers that Offer Refunds for Lost Bets

You’ll notice that we didn’t mention that there’s an option to reclaim your money if you made a bet and lost as a valid option. Sports betting is still gambling, and if you’ve lost a wager, there’s not much more you can do about it except try your luck again in the future.

That said, let’s take a more in-depth look into the different reasons that you might be able to get a refund.

What You Shouldn’t Do to Get a Refund

We understand that the refund process is rarely fun, and you might want to take a shortcut or two. You might even get frustrated, but that doesn’t automatically excuse your actions. Here are two things you should never do when you’re requesting a refund:

1. Chargeback

This is probably the worst thing you can do, and it’s a sure-fire way to get your account blocked. A chargeback is when you contact your bank and ask them to refund a deposit made from your credit card to a bookmaker.

In this case, it would be easy for the bookie to prove that it provided the service that you paid for. The bank will quickly reject your claim after that. You wagered and lost after all. That’s why it’s called gambling.

For UK players, this is no longer an option either. With the new laws preventing the use of credit cards for gambling, chargebacks should soon be a thing of the past.

2. Get Angry, Frustrated or Rude

Whatever the reason for your request, remember that the other person on the line or chat is not all-powerful. They can’t automatically approve a refund simply because you claim that something went wrong, and no amount of swearing, shouting or anger is going to change that.

The best thing that you can do is to remain as calm and polite as possible. Remember that losing your temper is something the representatives of blacklisted bookmakers will do and not honest players. Customer support teams will usually do everything they can to help you with a legitimate refund issue, so try to be a little patient.

Refund Policies

Refund policies in betting

Some bookies may have links to their refund policies. These will usually be found on licensed betting sites in the footer of its website. If you can’t find it, you can always contact customer support and ask them for a link to the refund policy. It’s essential to check if a bookie has such a policy. You might think that most would have one, but even longstanding and experienced bookmakers don’t always make policies available to the public.

Understanding a bookie’s refund policy is a way to know when you can, and when you can’t ask for a refund.

Cancelling Bets

Let’s say that you’ve changed your mind about a bet, and you want to cancel it. Surely, you’d get your stake back, right? Unfortunately, that’s not always the case. It comes down to the bookie’s rules. While some bookmakers will allow punters to cancel their wagers within a specific time of placing them, others only have edit options available.

Before confirming a wager, always double-check that all the details are correct. If you have chosen bookies with cash-out, you might also be able to make use of an early cash-out feature if it’s available. Keep in mind that the cash-out feature isn’t available for all bets, so be 100% sure that you’re happy with your bet before you confirm it.

Frequently Asked Questions

Can I get a refund if I lost a bet?

It depends. If you placed the bet using an insured bet offer or similar, then yes. If you simply placed a bet and lost, then no. You wouldn’t want the bookie to ask for a refund if you won, would you?

I bet on a cancelled event. Will I get a refund for my wager?

It depends. Some bookmakers will grant refunds for cancelled events, while others may give you a free bet. Other bookies have specific rules depending on the sport. Your best option is to contact support and find out what your options are.

There was a bet refund promotion, but I didn’t get it. What do I do?

If you didn’t get a refund, there might have been an error in the back end. Promotional offers also have strict terms and conditions, so you might have missed an essential rule. You can contact the support team via live chat or email, if possible, and they’ll usually be happy to help solve your problem.

Are there any offers that will cover my losses?

Bookmakers will occasionally list promotions that can cover your losses. Acca Insurance, for example, is one type of loyalty bonus where you could get a ‘refund’, so to speak. Check your bookie’s offer section frequently to see if there are any promotions that you can use.

Where should I look for a Refund Policy?

Most websites will have a link to the bookie’s refund policy listed somewhere in the footer. If you can’t find it there, you can check the FAQ or terms and conditions pages. You can also request the details from customer support. If none of these options are successful, then you might want to re-evaluate your bookie.

I can’t get a refund, and I want to escalate my dispute to a higher authority. What do I do?

If you have a valid case and you’re not happy with a bookie’s response to your issue, then you can contact IBAS. IBAS is the Independent Betting Adjudication Service, and the bookie must abide by their rulings. That said, make sure that you do have a strong case along with applicable proof.


It’s no fun to lose, but when you’re gambling online, it’s going to happen. It’s important to know when you can ask for a refund, and when you just have to accept your loss and move on. Since no two bookies will have the same refund policy, it’s important to research this before signing up. When in doubt, however, you can always ask the bookmaker’s customer support team for help.

Hopefully, you’ll now have a clearer idea of when you can and can’t ask for a refund from your bookie. Remember, if you want to protect yourself against a loss, your best option is to use promotional offers that offers insurance or free bets. It’s also a good idea to familiarise yourself with the rules on the site itself before you start wagering.

Javia Alex
Javia Alex is an expert-level Copywriter/Editor with a wealth of experience in the iGaming scene. A self-described player advocate, Javia’s player-first mindset, “tell it like it is”, has earned her an oft-cited voice across gambling circles. She frequently works late nights and long hours, fact-checking reviews and pages for accuracy.
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    If you deposit with a debit card (UK bank) and then the bookie restricts your bets/cancels bets/withholds winnings then take action. You can do a charge back for up to 120 days after the deposit. I have done it twice and got all my money back as the bookies had 30 days to reply to my dispute and didn't reply at all.
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