Faith Jackson

How to Unblock My Bet9ja Account

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Bet9ja can block your account for breaching its terms and conditions. Whenever this happens, you will need to take some steps to unblock your account. Let’s see how you can unblock your account.


What if My Bet9ja Account is Blocked?

Since you cannot access your account at this point, you will have to get in touch with the customer support team. When crafting the emails, you should use a relevant subject like ‘Unblock My Bet9ja Account’ and add the recipient as [email protected].

The customer care team will ask you for extra information so that they conduct an investigation. Some details you may need to provide include your identification number or documents from your payment provider.

Bet9ja account blocked

In case your account was suspended for suspicious activity, the investigation may help you restore your account. However, if you actually breached their terms of service, your account may be terminated permanently. For example, if you have duplicate accounts, the investigation may lead to the closure of your account.

While your account is suspended, any active bets on your account will be voided, and the wagers will be sent back to your payment account.

You should note that the bookie may forward your details to sports betting bodies and other regulatory services to prevent further misuse of gambling platforms.

Unblock Bet9ja Account


FAQ

Will I need to pay for the investigation by Bet9ja?

Bet9ja will not charge you for the investigation, but if they discover that your dishonesty caused them some money directly, you may be liable for the losses.

Will I need to provide verification documents so that Bet9ja restores my account?

Yes, you will have to scan your national ID card or driving license and send these documents to the customer support team of Bet9ja.

How fast does the Bet9ja customer support team respond to queries?

The support team of Bet9ja will respond to your email within 48 hours. However, unblocking your account will take longer as they will have to conduct an investigation.

Faith Jackson
A sports fanatic and strategic wordsmith, Faith has been writing sports and gaming content for over 5+ years. Whether she is watching it, debating it, or writing it, it's safe to assume sport consumes the majority of her life - she is the ultimate student of sports, religiously following most professional league matches, with her preferences being the Premier League or FA Cup.
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