Faith Jackson

Bet365 Customer Service

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Bet365 customer service
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Bet365 sportsbook & casino is one of the most notable online gaming sites, fully functional since early 2000. The operator has a knack for ensuring customer satisfaction in all areas, including the support sector, where it thrives.

To maintain the pole position in the iGaming scene, Bet365 has a help centre for players who want to make inquiries or seek solutions to specific problems. With such active Bet356 customer service, we are sure of zero downtime, something that most competitors cannot promise.

How to reach out to Bet365 customer representatives?

The operator offers its clients a variety of contact options, all of which are secure and dependable. However, the two primary communication methods I found to be prompt and efficient are live chat and email:

Live Chat Support

Bet365 live chat is the fastest and most recommended way to reach out to the site’s customer representatives. The method is available round the clock – open to use anytime.

To launch Bet365 customer service live chat, we have to click the ‘Help‘ link at the top right corner of the site, choose a topic, and proceed with ‘Contact Us.’ Afterwards, type a question or inquiry, hit send, and wait for a reply.

The period it will take to receive feedback from the Bet365 support team entirely depends on whether the staff is engaged. Unlike other communication methods, live chat allows clients to make clarifications in real-time. Furthermore, I found the representatives involvedg up until the problem was solved.

Email Method

Though not as efficient or effective as live chat, email is one of the best methods for contacting Bet365 customer service. There’s a main Bet365 email address but also additional possibilities for the different countries where the brand operates.

However, the email I have provided is mostly convenient for English speakers. Basically, the email address available on the site will depend on the region and the language option.

Some nations may receive a different email address personalised to suit their language. Email support is available 24 hours and seven (7) days a week, but the response time is relatively slow compared to live chat. In some instances, I had to wait for up to 48 hours to get a response.

Bet365 Postal Address

Bet365 has a postal address where players can send mail if the question or inquiry is not urgent. I find this communication option to be sluggish.

First, the mail will take at least one day to reach Bet365 offices, then an additional 2 to 3 days for the staff to reply. But for those who don’t mind waiting, the following postal address is where to send the mail:

Customer Services | bet365 House | Media Way | Stoke-on-Trent | Staffordshire | ST1 5SZ | United Kingdom

Can I Contact Bet365 Using Phone?

Bet365 customer service number is unavailable. There is no telephone number provided on the ‘Contact Us‘ page. As a result, consider using the communication options provided above to contact customer support. After all, they are all verified, readily available, and convenient. In case of Bet365 not working properly and you cannot use the live chat option, we strongly advise you send them an email.


These are, so far, the main communication methods suitable for contacting Bet365 customer support. Every contact option is safe and efficient, with live chat being the most responsive. But before reaching out to Bet365 customer service staff, look for a solution in the FAQs section. This will help shorten the queue and increase Bet365 support response time.


Can I use live chat even without a Bet365 account?

Yes, live chat is available for players even without a Bet365 account.

Is Bet365 email secure?

Yes, the Bet365 email is secure and suitable for making private inquiries.

What should I do if my email is not replied to after 48 hours?

If the email is not replied to after 48 hours, resend the email or use an alternative method.

Faith Jackson
A sports fanatic and strategic wordsmith, Faith has been writing sports and gaming content for over 5+ years. Whether she is watching it, debating it, or writing it, it's safe to assume sport consumes the majority of her life - she is the ultimate student of sports, religiously following most professional league matches, with her preferences being the Premier League or FA Cup.
  1. ian murnin
    My account has be suspended as I was abroad
  2. Chelsea Senco
    Hi. I have a bet 365 account. But as I haven’t used it in a while I have to upload my id and bank statement,but I have moved address so they don’t match my id. But I don’t have any other form of photo I’d
  3. james farmer
    Placed a bet £5ew at 18 /1 and only received £70 it’s wrong
  4. james farmer
    Hi I put a bet last night the horse won at 33/1 but you paid me 8/1
    1. Elica Martinova
      Dear James,
      we are sorry to hear that. please, contact the customer service to clarify the topic.